Privacy Policy | Diplomatic Village

Effective Date: 1 January 2025

1. Introduction

Diplomatic Village Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of all individuals who interact with our facility, portal, and digital services. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information.

This policy applies to all users of our website, the DVL Portal, and applicants for the Diplomatic Duty-Free Card.

2. Information We Collect

We may collect the following categories of personal information:

Identity information: Full name, nationality, official title, diplomatic rank, and passport details.
Contact information: Email address, telephone number, and official correspondence address.
Accreditation information: Embassy or mission affiliation, diplomatic identification number, and supporting credential documents.
Transaction data: Records of purchases, applications, and service requests made through our facility or portal.
Technical data: IP address, browser type, and website usage information collected via cookies and analytics tools.

3. How We Use Your Information

Your information is used solely for the following purposes:

To verify your eligibility and process your Duty-Free Card application.
To manage your access to the DVL Portal and facility services.
To communicate with you regarding your application, card, or account.
To comply with Nigerian customs law, Federal Government licensing requirements, and applicable international conventions.
To improve our website, portal, and service delivery.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Nigerian government agencies (including the Nigeria Customs Service, Ministry of Foreign Affairs, and relevant regulatory bodies) as required by law or for verification purposes.
With accredited service providers who assist us in operating our facility and portal, under strict confidentiality obligations.
Where required by a court order or other legal obligation.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Access to your data is restricted to authorised personnel only.

Despite these measures, no method of transmission over the internet is entirely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable law. Accreditation and transaction records may be retained for a minimum of seven (7) years in compliance with regulatory requirements.

7. Your Rights

Subject to applicable law, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses essential cookies to ensure functionality. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may affect the functionality of certain features.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related enquiries or to exercise your data rights, please contact:

Diplomatic Village Ltd
No. 1 C.A.N Odozor Drive, Off Olusegun Obasanjo Way
Central Business District, Abuja, FCT, Nigeria
info@diplomaticvillage.com

1. Introduction

This policy applies to all users of our website, the DVL Portal, and applicants for the Diplomatic Duty-Free Card.

2. Information We Collect

We may collect the following categories of personal information:

Identity information: Full name, nationality, official title, diplomatic rank, and passport details.

Contact information: Email address, telephone number, and official correspondence address.

Accreditation information: Embassy or mission affiliation, diplomatic identification number, and supporting credential documents.

Transaction data: Records of purchases, applications, and service requests made through our facility or portal.

Technical data: IP address, browser type, and website usage information collected via cookies and analytics tools.

3. How We Use Your Information

Your information is used solely for the following purposes:

To verify your eligibility and process your Duty-Free Card application.

To manage your access to the DVL Portal and facility services.

To communicate with you regarding your application, card, or account.

To comply with Nigerian customs law, Federal Government licensing requirements, and applicable international conventions.

To improve our website, portal, and service delivery.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Nigerian government agencies (including the Nigeria Customs Service, Ministry of Foreign Affairs, and relevant regulatory bodies) as required by law or for verification purposes.

With accredited service providers who assist us in operating our facility and portal, under strict confidentiality obligations.

Where required by a court order or other legal obligation.

5. Data Security

Despite these measures, no method of transmission over the internet is entirely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.